Last Information Update: 17/03/2024

Mitchell Penders

Junior IT Support Analyst from Kent, England
A Levels in Computer Science, Business, Financial Services.
Former Lead Developer of Astrocom V2, 2CalRP, and Coastal Response

Experience

Junior IT Support Analyst (SEPT 23 - PRESENT)

Provisioning Windows 10, and Windows 11 devices with the use of Network (PXE Boot) and USB booting with Ivanti Management’s Provisioning tool
Provisioning Android and iOS devices through Ivanti’s MobileIron.
Assisting customers with IT Support queries over the phone and in person.
Utilising remote control software including quick assist and Ivanti’s RC Viewer.
Utilising administration consoles including Microsoft Azure, Ivanti Endpoint Management, MobileIron, Microsoft Active Directory for over 1400
Creating support tickets with external technology providers for repairs
Recording all above with an internal ticket management tool called “RequestIT”
Creating simple batch and JavaScript scripts to automate typical tasks.

2CalGaming & Coastal Response, Support Team Member & Developer (MAY 21 - MAY 22)

Lead developer on a small starting game server:

Creating quality resources for the server through HTML, Javascript, CSS, and Lua
Providing a pleasant environment to work as a team
Ensuring the quality of scripts created through test processes
Using Discord and Trello for organisation Providing support to over 600 consumers (100 for Costal Response) of our online gaming platform via multiple methods including:
Remote connection, and Video Streaming
Simple instruction delivery and working collaboratively with the respective support requester
Collaboration with the development team to resolve an issue.

FiveM Information

Last Information Update: 18/05/2024
Former Owner and Lead Developer of 2CalGaming FiveM
Former Supervisor of AOGRP / AOGPD (2021), 2CalRP (2021 - 2022), FivePDRP (2022), FiveM
~~Senior Paramedic~~ Clinical Team Manager (2022 - 2023), Emergency Resource Dispatcher (2022 - 2023), Emergency Resource Dispatch Trainer (2022 - 2023), HART Paramedic (2022 - 2023) AxielPD FiveM
Community Manager (2023 - 2023) and Lead Developer (2023 - 2023) of Coastal Response Roleplay.
Operational Delivery Manager for AxielPD’s London Ambulance Service (2023 - 2024).
Developer at Rice RP (2023-2024)
Educational & Development Manager for Urban London’s Ambulance Service (2024 - 2024)

2CalRP

2CalRP was a gaming community that spanned over 600 members, which started in May 2021. The community grew rapidly. The main aim for this was to produce a better product from what we (the three owners) had previously experienced - namely the administrative personnel that we had encountered and their systems.

As an owner, I took the head of the development team, operated as a law enforcement supervisor and dealt with tickets within the discord server spanning over issues such as supervisor and staff complaints, ban appeals and general enquiries.

This video was produced by myself as a solo team in order to promote the server within the FiveM community.

The ownership was changed in April 2022. The community then failed and died out, ultimately suggesting the important role the original owners (Josh Cavalente, ZedX34, and PendingMitch - myself) had taken on. The community has since been relaunched under multiple different names including Spectrum RP and Gulf Coast RP, of which I have no affiliation to except the existing assets that still exist from 2CalRP.

Coastal Response FiveM

Coastal Response was a gaming community that spanned over 100 members, which started in March 2023.

I took the head of the development team, operated as a law enforcement supervisor and dealt with tickets within the discord server spanning over issues such as supervisor and staff complaints, ban appeals and general enquiries.

Unfortunately, the community ceased to operate after a failure in marketing towards players and a focus of player retention was lost.

PendingDevelopment

PendingDevelopment is a development group (of just myself) that creates high quality scripts and websites. This started in August 2022 where I seeked to create my own CAD but continued creating scripts such as PendingSound, PendingBreathalyser, PendingMedical, and PendingCameraTech.

“To Infinity and Beyond!” - Buzz Lightyear
“¿Quién anda ahí? ¿Amigo? O Enemigo?” - Buzz Lightyear

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